Primary Support Page
Along the top of this panel you will find additional options for
This allows an NCS Technician to "remote control" your computer so that
problems can be corrected on your PC. This service depends upon a
Technician being available, AND YOU MUST CALL FIRST to arrange a
Remote HelpDesk session. Based upon the support contract you may have in
place, charges may apply for Remote HelpDesk sessions.
This allows you to access and/or download any documentation available for the ticketing
system you are using. Most of our documentation is available in Adobe PDF
file format, or in the form of Compiled Help Files for Windows, There is never
a charge for you to download documentation from our website. If you want printed
hard copies sent to you, there will be charges for that.
This allows you to electronically report a problem to NCS Technicians. While
submitting a problem report is free, depending upon the nature of the problem you
are reporting, and the support plan your organization has in place with NCS, there
may be charges associated with ACTING on the problem.
This will take you to a page of links to other companies and manufacturers of products and services that interface with our Point of Sale systems. Often, to resolve a problem, these other companies need to be contacted for support specific to the product or service they offer that NCS Software is integrated with.